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Friday, May 19 • 1:00pm - 1:45pm
Experimenting with New Research Techniques

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As we collectively advance the field of UX research, 3 UX researchers present research techniques they have been tinkering with. Heather Wright Karlson is interested in the reactions of users at the conclusion of evaluation sessions when they reveal their feelings about their overall experience. Heather will share her emoji method to collect information about users’ emotions and engagement. Melanie St.James found inspiration in Journey Maps, typically used to summarize research. Turning the artifact on its head, Melanie used a journey map structure to conduct foundational research.  Erin Freeburger shares an alternative to a “shop along” where users interact with the FocusVision app “Revelation”, allowing the remote moderator to direct and respond as necessary.

avatar for Erin Freeburger

Erin Freeburger

Sr. UX Researcher, Optum/ UnitedHealth Group
I create solutions to real problems through research, design thinking, innovation, and good ol’ common sense. I am proud that my research and insights have made a difference in the lives of millions of people around the world—and even helped save lives—by bringing simplicity... Read More →
avatar for Melanie St James

Melanie St James

Associate Director, Design and Usability, Tufts University
Pro-active, persuasive and persistent, Melanie is a forward-thinking UX strategist, mentor, manager, communicator, UX researcher and interaction designer. Melanie integrates a blend of Lean UX and Service Design at the front end of projects to develop innovation solutions, reduce... Read More →
avatar for Heather Wright Karlson

Heather Wright Karlson

UX Consultant, User Experience Center Bentley
Creating and improving experiences so that they work well is what I enjoy most. Designing products and interface interactions that are natural and efficient fuels my wondering, piques my curiosity, and keeps me asking, why? I am continually looking to understand the 'why' in order... Read More →

Friday May 19, 2017 1:00pm - 1:45pm
5-Backbay C/D

Attendees (196)

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