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Friday, May 19 • 1:00pm - 1:45pm
Experimenting with New Research Techniques

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As we collectively advance the field of UX research, 3 UX researchers present research techniques they have been tinkering with. Heather Wright Karlson is interested in the reactions of users at the conclusion of evaluation sessions when they reveal their feelings about their overall experience. Heather will share her emoji method to collect information about users’ emotions and engagement. Melanie St.James found inspiration in Journey Maps, typically used to summarize research. Turning the artifact on its head, Melanie used a journey map structure to conduct foundational research.  Erin Freeburger shares an alternative to a “shop along” where users interact with the FocusVision app “Revelation”, allowing the remote moderator to direct and respond as necessary.

avatar for Erin Freeburger

Erin Freeburger

Director, UX Research, Akamai Technologies
I lead a team of UX Researchers who create solutions to real problems through research, design thinking, collaboration, and innovation. I am proud that our research and insights have made a difference in the lives of millions of people around the world—and even helped save lives—by... Read More →
avatar for Melanie St James

Melanie St James

Chief Experience Officer, The Co8 Group
Melanie is a forward-thinking customer experience leader with a business strategy and product management mindset. Her ability to help teams integrate Service Design, User Experience, Agile, OKRs and Design Thinking allows for the rapid alignment of customer and business needs while... Read More →
avatar for Heather Wright Karlson

Heather Wright Karlson

UX Researcher and Experience Designer
The world is full of things that can be improved. Designing and improving experiences is what I enjoy the most! 

Friday May 19, 2017 1:00pm - 1:45pm EDT
5-Backbay C/D