UXPA Boston 2017 Conference

PTSD is a growing concern for Veterans and their families. About 1 in 5 Iraq and Afghanistan Veterans has PTSD or depression. This creates an ongoing need for clear, easy-to-use PTSD information and support. The VA is interested in improving their PTSD website to better meet the needs of their target audiences, particularly Veterans who have PTSD or are concerned they may have it.

To inform an upcoming redesign, the National Center for PTSD (NCPTSD) worked with [Company] to conduct extensive formative and usability research with Veterans with PTSD, their family and friends, and clinicians who treat PTSD.

In this session, we’ll talk about our research process from beginning to end, highlighting the voices of Veterans and their families. We’ll share lessons learned and address the knowledge gained from our human-centered design process.