One of the questions I get most when chatting with people who want to break into the UX field is: how did you get here? Over the years of telling my own career story and listening to many others, I realized most of us found this field rather serendipitously. Some happened to be a participant in a usability study, others went to grad school for one career and discovered another. In this brief keynote, I’ll chat about my own & others’ serendipitous moments and how we as practitioners can and should help others have their own.
The Wallflower’s Guide to Networking IRL (In Real Life) is the next installation in the Wallflower Guide Series. The Wallflower Guides Jacqueline Stetson, the Wallflower and Kelly Moeller, her Off-Her-Rocker Spirit Animal, are back this year to continue teaching career soft skills for the UX nerd. Last year, we talked about presentation skills in our highly successful workshop “The Wallflower’s Guide to Rocking a Presentation” in which we gave tips and tricks to boost your confidence before your next presentation.
This year, we’re taking those skills to the next level by practicing micro interactions IRL (In Real Life). If you groan at the word “networking” this talk is for you. If you are a fabulous networker already, come and demonstrate your schmoozing skillz during this fun, high octane interactive workshop. You’ll get some new tools to conquer the UXPA Boston after-conference networking event and beyond. We’ll see you there!
For as long as I’ve been doing usability testing, it’s been generally assumed that displaying video of the participant to the observers--usually in a small picture-in-picture window--is a good thing. This participant picture-in-picture (PPIP) video theoretically increases observer empathy and helps convince even the most stubborn executive that their product makes users miserable. And as generating PPIP became easier--thanks to ubiquitous webcams and slick screen sharing software--it’s become more or less standard practice.
As we collectively advance the field of UX research, 3 UX researchers present research techniques they have been tinkering with. Heather Wright Karlson is interested in the reactions of users at the conclusion of evaluation sessions when they reveal their feelings about their overall experience. Heather will share her emoji method to collect information about users’ emotions and engagement. Melanie St.James found inspiration in Journey Maps, typically used to summarize research. Turning the artifact on its head, Melanie used a journey map structure to conduct foundational research. Erin Freeburger shares an alternative to a “shop along” where users interact with the FocusVision app “Revelation”, allowing the remote moderator to direct and respond as necessary.