Shannon McHarg is a freelance user experience designer who thrives on solving complex problems and has done so in domains like tax preparation, ecommerce, eLearning, and health insurance. Shannon has more than 13 years of experience as a designer, and holds a master's degree in Human Factors from Bentley University. She has experience working within large corporations including H&R Block, L.L.Bean, and Cengage Learning, with small startups, and for Useagility, a UX agency.